Service

About Us Why Choose Us Changyu Culture Service

Our Commitment

Changyu always puts customers first. No matter where you are, we will provide comprehensive remote support with professionalism and quick response.

Technical Support

Remote product selection guidance and technical consulting to help dealers recommend the most suitable fluid solutions.

Detailed installation manuals and remote assistance to support proper installation and initial system commissioning.
Maintenance Services

24/7 online technical support with rapid response to customer issues.

Long-term supply of genuine spare parts to ensure equipment performance and longevity.

Remote troubleshooting guidance via video, documentation, or online meetings.
Training Support and Warranty Services

Free repair support for non-human-caused equipment issues during the warranty period, through part replacement or delivery to resolve the problem.

Online operation and maintenance training to enhance user proficiency and reduce failure rates.
Customer Feedback and Improvement

Post-service customer satisfaction surveys to assess and improve performance.

Continuous optimization of products and services based on customer feedback.

Continuous Improvement

Regularly collect feedback to optimize products and services.

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Our hours

Mon 11/21 - Wed 11/23: 9 AM - 8 PM
Thu 11/24: closed - Happy Thanksgiving!
Fri 11/25: 8 AM - 10 PM
Sat 11/26 - Sun 11/27: 10 AM - 9 PM
(all hours are Eastern Time)